The Quooker tank contains an internal HiTAC® filter. This carbon water filter removes contaminants and impurities from your water. The carbon absorbs chlorine, certain pesticides and organic pollutants, improves taste and eliminates odours and discolouration. Please note that the internal HiTAC® filter is not a limescale filter. For more information on how to manage limescale, see below.
In soft water areas, the HiTAC® filter will usually require changing approximately every 3-5 years. The filter can be ordered from our service department and comes with step-by-step instructions to allow you to change it yourself. If you prefer, we can also arrange for one of our engineers to change the filter for you. In hard water areas, the HiTAC® filter can be replaced whenever the tank is being serviced and descaled. Limescale is a common issue throughout the UK.
Limescale can be managed in one of three ways, depending on the type of tank you have:
1. Periodic servicing of the Quooker yourself – this includes cleaning the aerator by unscrewing the nozzle at the tip of the spout and soaking the aerator inside in a white vinegar/water solution. Depending on the hardness of the water, limescale should also be cleaned from the tank about once a year. With some tanks, it may be possible to self-service your tank. This is done by opening the tank cover and rinsing out the scale from the tank.
A free of charge cleaning kit with tools and instructions are available on request. If you can provide the serial number of your Quooker (starting VC or CC on the side of the tank) we can advise further.
2. Servicing can also be carried out by one of our engineers (a call out fee applies). If you have an EQ tank (for use with the Nordic or Fusion taps), it is recommended that you request a Quooker Service Engineer to service your Quooker.
3. You can install a descaling system in front of the Quooker, such as the Quooker Scale Control, which can reduce the amount of scale in the water.
If choosing a water softener, it is important that you choose a system that does not remove all the minerals from the water, leave excess salt behind or reduce the pH-value of the water below 7 as the water will become corrosive otherwise. Reverse osmosis systems may not be suitable and are not recommended. Hydrogen Resin Exchange systems could rapidly change the pH valve of the water and are not recommended. Be aware that Sodium Resin Exchange systems can cause excess salt in the water which will cause corrosion on the Quooker tank.
Please note that the ideal water pressure, for the optimum functioning of the Quooker, is 2-3 bar and the filter should not reduce the pressure below this level. The recommended incoming water pressure should be between 2-4 bar. Anything higher than 4 bar may require a pressure reduction valve.
Service kits can be ordered directly from our service department via email@example.com or 0207 9233355 (select option 3 for Service). To check if your tank is self-serviceable, please have your serial number to hand (starting VC or CC on the side of the tank). We also offer a suitable descaling system for our Quooker range, called the Quooker Scale Control.