My FLEX hose won't pull out or go back in

The Flex tap hose goes through the spout and hangs down underneath the tap attached to a counter-weight.

If the hose will not fully retract into or out of the spout, it is because the other end of the hose, under your worktop, is snagging on something, preventing it from moving up and down.

Please ensure that the hose has free movement under the tap, this will solve the problem.

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