What maintenance does a Quooker require?
The Quooker tank contains an internal HiTAC® filter. This carbon water filter removes contaminants and impurities from your water. The carbon absorbs chlorine, certain pesticides and organic pollutants, improves taste and eliminates odours and discolouration. Please note that the internal HiTAC® filter is not a limescale filter. For more information on how to manage limescale, see below.
In soft water areas, the HiTAC® filter will usually require changing approximately every 3-5 years. The filter can be ordered from our service department and comes with step-by-step instructions to allow you to change it yourself. If you prefer, we can also arrange for one of our engineers to change the filter for you.
In hard water areas, the HiTAC® filter can be replaced whenever the tank is being serviced and descaled.
Limescale can be managed in one of three ways:
1. Periodic servicing of the Quooker by yourself – this includes cleaning the tap nozzle (aerator) at the tip of the spout by unscrewing it and soaking it in a white vinegar/water solution. Depending on the hardness of the water, limescale should also be cleaned from the tank about once a year. This is done by opening the tank cover and rinsing out the scale from the tank. A free of charge cleaning kit with tools and instructions are available on request.
2. The servicing can also be done by one of our engineers (a call out fee applies).
3. You can install a descaling system in front of the Quooker which can reduce the amount of scale in the water. It is important that you choose a system that does not remove all the minerals from the water, leave excess salt behind or reduce the pH-value of the water below 7 as the water will become corrosive otherwise. Reverse osmosis systems may not be suitable and are not recommended. Please note that the ideal water pressure for the Quooker is 2-3 bar and the filter should not reduce the pressure below this level.
Service kits can be ordered directly from our service department via firstname.lastname@example.org or 0207 9233355 (select option 2 for Service). We also offer a suitable descaling system for our Quooker range, called the Quooker Scale Control.
0345 8 333 555
Monday – Friday: 08:30 – 17:00