Please make sure that you enter your order reference number in the 'Returns' field when you request a returnlabel. Otherwise we are not able to process your return. Thank you in advance.

Is the Cold Water Filter compatible with my existing Quooker-system?

To check whether your Quooker-system is compatible with the cold water filter, please provide the tap and tank serial numbers.
A Cold Water Filter only fits on a Quooker-system produced after 2018.

Where can I find the tap serial number?

Where can I find the tank serial number?