The Quooker comes with a standard two-year warranty. Register your Quooker to benefit from this warranty, but also to let us help you more efficiently. Let us know the serial number on your tank and the type of tap you have, and we will be able to provide you with the best possible service.
We are currently updating our systems in relation to Brexit. The option to download a return label is temporarily unavailable and we expect to be able to offer this service again from 1/2/21.
Please keep a hold of your empty CO2 cylinders and download the return label in your order history after this date.
Is the Cold Water Filter compatible with my existing Quooker-system?
To check whether your Quooker-system is compatible with the cold water filter, please provide the tap and tank serial numbers. A Cold Water Filter only fits on a Quooker-system produced after 2018.
Where can I find the tap serial number?
You can find the serial number of your tap on the label attached to the thin black cable that comes from the tap and is connected to the back of the Quooker-tank. Unable to find the serial number? Please contact our service team on 0207 9233355 or via firstname.lastname@example.org
Where can I find the tank serial number?
The serial number of the tank can be found on a sticker on the side of the Quooker tank. Unable to find the serial number? Please contact our service team on 0207 9233355 or via email@example.com.