Delivery and returns
How long does delivery take?
Orders will be delivered within 7 working days. Any orders placed over £50 will receive free shipping.
How do I return something to you?
You can return your Quooker products up to 14 days from the delivery date free of charge.
If you have ordered a replacement Scale Control R cartridge, or a set of CO₂ cylinders, you will automatically receive a return label via email 2-3 days after your order has been placed. This can be used to return the empty cartridge or cylinders so we can recycle and reuse them. View our returns process here.
I've been sent the wrong product. What should I do?
If you've ordered online and received the wrong product, let us know and we’ll send you the right one.
Please tell us as soon as possible by emailing email@example.com.
What can I do with empty CO₂ cylinders?
Once you have a full set of four empty CO2 cylinders, you'll need to return them to Quooker for refilling and recycling. Just order a new set and click the ‘cylinders to return’ option during the ordering process.
You'll receive an email with the returns label soon after you have placed your order. If you live on the Channel Islands or Isle of Man please contact our office via firstname.lastname@example.org.
Find out more about CO2 returns here.
What should I do if I can't find the answer?
If you still can't find the answer, please get in touch or use our self-service tool to fix a product issue yourself at home.