How does a Quooker work?
A Quooker system consists of a small tank in the kitchen cupboard that is connected to the Quooker tap on the worktop.
Our patented vacuum insulation system holds water under pressure at 108°C. That’s 8 degrees above water’s normal boiling temperature.
This lets you have 100°C boiling water whenever you need it, without the need to continually boil water, or bring water up to the boil for each use.
With a CUBE tank added underneath the sink you can also have chilled filtered and sparkling water, all from the same tap.
How do I get boiling water from the tap?
All Quooker taps dispense boiling water with a push-push-turn of the bezel, which is the ring at the base of the tap spout.
The patented operation was inspired by a child-safe medicine bottle to prevent children, and people who have never used a Quooker before, from accidentally dispensing boiling water.
Can the Quooker be connected to softened water?
Yes, as long as the water is safe to drink according to UK regulations. (If you’re not sure, check with your water supplier.)
The water pressure must also be at least 2 bar. (Ideally, it’ll be between 2.5 – 6 bar.)
It should have a pH between 6.5 – 9.5, without too much salt.
An alternative to connecting to softened water is to connect your Quooker to the hard water supply and fit a Quooker Scale Control R.
How much energy does a Quooker use on standby?
The Quooker’s standby power consumption is 10W, about the same as a WiFi router.
What are the dimensions of the Quooker tanks?
• The Quooker PRO3 tank requires 55 cm of height space and is 15 cm in diameter.
• The Quooker PRO7 tank requires 58 cm of height space and is 20 cm in diameter.
• The Quooker COMBI tank requires 58 cm of height space and is 20 cm in diameter.
• The CUBE system requires a 500 mm in height, 223 mm in width and 340 mm in depth
• If you have specified a Flex tap please note we require at least 500 mm deep x 200 mm wide space below the tap position under the worktop in the cupboard. This is required to allow the weight that operates the Flex hose to move freely up and down. If it becomes restricted it will not operate as intended.
Should I ever turn my Quooker off?
Unless you’re planning to be away for a month or more, we recommend you leave a Quooker turned on.
They only cost around 3p each day to run.
How do I turn my Quooker system on or off?
Press the 'Q' shaped button on the top of the tank to turn off the Quooker system. The switch on older tanks is on the right at the back of the tank, next to the LED cable.
Where can I find my Quooker's serial number?
It's on a sticker near the top of the side of the tank.
How do I reset my Quooker?
1. Switch the Quooker off on top of the tank and unplug it from the power supply.
2. Find the thin black LED cable which runs from the tap to the top of the back of the tank. Unplug it from the tank. Wipe the tip of the cable with a clean, dry cloth. Plug it back into the tank.
3. If your tank’s serial number includes the letters VCD or VCW, there’ll be two ports the LED cable could go into. The spare one will be covered by a plastic cap. Take off the plastic cap and put the LED in this port. (If you have a Cold Water Filter or CUBE the spare port will be in use for this, so there’ll be two LED cables, not one. If that’s the case, swap the cables over so each one is now plugged into the other port.)
4. Plug the tank back into the electrical supply, but leave it turned off.
5. Run the boiling water tap for about three minutes to replenish all the water in the tank.
6. Leave the tank switched off for another 15 minutes. After that, turn it back on. You should see a solid red light on the tap and tank.
7. After about 10-20 minutes more, the light on the tank should slowly pulse like a heartbeat. The light on the tap light will go out. Once that’s happened, the Quooker’s boiling water tap is ready for use again.
What should I do if I can't find the answer?
If you still can't find the answer, please get in touch or use our self-service tool to fix a product issue yourself at home.