Most frequent questions


  • My Cold Water Filter is producing a beeping sound, what is it? Maintenance

    Cold Water Filter Replacement Reminder

    The previous lifespan of a cold water filter cartridge was 6 months. The product has recently been improved and the lifespan has now been extended to 12 months and the price of the cartridge will remain the same.

    Unfortunately the in-built timer will still sound after 6 months.

    If you press and hold the button on the top of the cold water filter for 15 seconds, you should hear a double- beep and the flashing red light will disappear.This will reset the alarm for a complete 6 months.

     

    Please keep in mind as the cartridges now last 12 months the next time it beeps you should press and hold the button to reset it once more without changing the cartridge.

    If you have any further questions, please don’t hesitate to contact us.

  • How to isolate the Quooker from the Water Supply? Troubleshooting

    If you need to shut off the water supply to your Quooker, press the Q shaped button on top of the tank to switch the tank off, then run the boiling water tap until it runs cold. 

    Next, locate the Quooker's inlet combination/shut off valve (a brass valve between the tank and cold water supply as indicated in the below image) and turn the small grey knob to shut the water supply off. 

    Please make sure the Quooker tap is not used and the tank is not switched back on while the water supply has been shut off.

  • Where can I order a Water Filter Cartridge? Maintenance

    You can order a replacement Water Filter Cartridge in our webshop. It's quick and easy and saves you queuing on the telephone. 

  • What do the lights on my tank and tap mean? Troubleshooting

    When you first turn on the Quooker tank, a solid red light with an occasional flicker should appear on the tank and tap. This means the tank is heating up.

    Once the tank has fully heated the light on the tap should disappear and the light on the tank should slowly fade in and out in a gentle pulse. We call this the tank’s “heartbeat” and it indicates the tank has fully heated and is ready to use. 

    If the tank/tap light is flashing, please refer to the relevant troubleshooting section: The light on my tap/tank is flashing, what should I do?