What do the lights on my tank and tap mean? Troubleshooting

When you first turn on the Quooker tank, a solid red light with an occasional flicker should appear on the tank and tap. This means the tank is heating up.

Once the tank has fully heated the light on the tap should disappear and the light on the tank should slowly fade in and out in a gentle pulse. We call this the tank’s “heartbeat” and it indicates the tank has fully heated and is ready to use. 

If the tank/tap light is flashing, please refer to the relevant troubleshooting section: The light on my tap/tank is flashing, what should I do?