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Return process empty CO₂-cylinders & Scale Control R

The CO₂ cylinders and Scale Control R cartridges remain the property of Quooker. With a view to sustainability and cost savings for the customer, empty cylinders and cartridges will be reused. The used empty CO₂ cylinders cartridges must be returned in sets of four only. Return shipments of just 1 empty CO₂ cylinder will not be accepted or processed by Quooker. Scale Control R cartridges can be returned as single units.

The CUBE filter does not need to be returned.

Step 1: generate return label

You will receive a return label via email within 2-3 days after you placed your order. If you have not received a return label by email, you can generate one using this link. If you live on the Channel Islands or Isle of Man please contact our office via orders@quooker.co.uk

Step 2: print label

You can use the shipping box to return the empty cylinders or cartridge to us, free of charge.

Print out your return label and stick it clearly visible onto the supplied box.

Return shipments that do not have a valid order number cannot be processed in our system.

Step 3: drop off

Return your package via a DPD Parcel Point in your area. Always ask for a proof of shipment and keep it safe.

Step 4: confirmation

As soon as we have received the set of 4 empty cylinders or the empty cartridge and your return has been processed, you will automatically receive an e-mail with a confirmation of your return delivery.

CO₂ cylinders

When should I order a new set of CO₂ cylinders?

One CO₂ cylinder is supplied with the installation of your Quooker CUBE. We recommend that you order one set of 4 CO₂ cylinders via our webshop, so that you always have sufficient stock. This way you will always have 5 CO₂ cylinders. As soon as you start using the last full CO₂ cylinder, you can order a new set of 4 CO₂ cylinders via our webshop. 

Starting from your second order, we expect a return of 4 empty cylinders from your previous order within 30 days. We therefore do not recommend ordering more than one set of CO₂ cylinders at a time.

Consumption and costs

Consumption differs per person. One set of 4 cylinders may even last a year. As soon as you have placed your second online order, we will know that we can expect a return shipment of a complete set of 4 empty cylinders in the near future.

If empty cylinders are not returned; or are returned incomplete or in unusable condition, £40 will be charged to recover the cost of the cylinders.

More information about the return process? Please send your question to orders@quooker.co.uk

Scale Control R cartridges

When should I order a new Scale Control R cartridge?

When you order a new Scale Control R cartridge via our webshop, we expect a return of a used Scale Control R cartridge from your previous order within 30 days. We therefore do not recommend ordering more than one Scale Control R cartridge.

More information about the return process? Please send your question to orders@quooker.co.uk

Consumption and costs

The lifespan of a Scale Control R cartridge will vary depending on water hardness and usage. Once the cartridge is saturated the system will give an audible signal so you know to order a replacement cartridge in our webshop. As soon as you have placed your second online order, we will know that we can expect a return shipment of a used Scale Control R cartridge in the near future.

If used cartridges are not returned; or are returned in unusable condition, £40 will be charged to recover the cost of the cartridge.

More information about the return process? Please send your question to orders@quooker.co.uk