Schedule a virtual appointment and receive installation by a Quooker engineer for just £99

Return process Quooker systems

If you wish to return a Quooker system that was placed via our webshop, please complete the following steps and return your product within 14 days of receipt.

Step 1: generate return label

You can easily generate a return label via this link. Don't forget to clearly mention your order number. If you live on the Channel Islands or Isle of Man please send an email to orders@quooker.co.uk

Step 2: confirmation by email

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

If you would like to exchange your order, a new product will be sent to you, including a return label for returning the old product. If you prefer a refund, you will receive a return label by email. Use this label to return your product free of charge via a DPD Parcel Point.

Step 3: drop off

To ensure a successful return process, the product must be unused and undamaged and if possible, packed in the original packaging.

Return your package via a DPD Parcel Point in your area. Always ask for a proof of shipment and keep it safe.

Step 4: confirmation

As soon as we have received the set of 4 empty CO₂ cylinders and your return has been processed, you will receive an email with a confirmation of your return.

Need help?

Do you have a question that is not answered here? Send and email to orders@quooker.co.uk