Return process service articles and accessoires
If you wish to return an order which was placed on our webshop, please complete the following steps and return your order within 14 days of receipt.
Step 1: generate return label
Step 2: confirmation by email
Once your return registration is approved, you will receive confirmation by email within 1-3 business days.
If you would like to exchange your order, a new product will be sent to you, including a return label via email for returning the old product. If you prefer a refund, you will receive a return label by email. Use this label to return your product free of charge via a DPD Parcel Point.
Step 3: drop off
To ensure a successful return process, the product must be unused and undamaged and if possible, packed in the original packaging.
Return your package via a DPD Parcel Point in your area. Always ask for a proof of shipment and keep it safe.
Step 4: confirmation
As soon as we have received your return and it has been processed, you will receive an email with a confirmation of your return.