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Return process service articles and accessoires

If you wish to return an order which was placed on our webshop, please complete the following steps and return your order within 14 days of receipt.

Step 1: generate return label

You can easily generate a return label via this link. Don't forget to clearly mention your order number. If you live on the Channel Islands or Isle of Man please send an email to orders@quooker.co.uk

Step 2: confirmation by email

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

If you would like to exchange your order, a new product will be sent to you, including a return label via email for returning the old product. If you prefer a refund, you will receive a return label by email. Use this label to return your product free of charge via a DPD Parcel Point.

Step 3: drop off

To ensure a successful return process, the product must be unused and undamaged and if possible, packed in the original packaging.

Return your package via a DPD Parcel Point in your area. Always ask for a proof of shipment and keep it safe.

Step 4: confirmation

As soon as we have received your return and it has been processed, you will receive an email with a confirmation of your return.

Need help?

Do you have a question that is not answered here? Send and email to orders@quooker.co.uk