Returning empty CUBE CO₂ cylinders
CO₂ cylinders remain the property of Quooker
The CO₂ cylinders are the property of Quooker International BV. Empty cylinders will be re-used for reasons of sustainability and cost savings for the customer. The used empty CO₂ cylinders must be returned per set of four. This is fully free of charge. The (return) packaging and return sticker can be used for this.
Order an extra set straight away from our webshop
A standard CO₂ cylinder is supplied with your Quooker CUBE installation. We advise you to immediately order a complete set of 4 CO₂ cylinders from our webshop so you always have a sufficient supply at hand. As soon as you start using the last full CO₂ cylinder, you can order a new set of 4 CO₂ cylinders from our webshop. You can then immediately register your return shipment of a complete set of 4 empty cylinders and return them free of charge.
Supplied (return) packaging
When a new set is ordered from our webshop, a (return) packaging is automatically added to your shopping basket. You can use this packaging later to return the set of 4 empty cylinders free of charge. Return shipments of 1 empty cylinder will not be accepted or processed by Quooker.
Download return label
During the ordering process you can mention whether you have a complete set of 4 empty cylinders to return. This will probably only be the case with your second order. At the end of ordering you can easily download a return label using account > account summary > orders > download return label.
Free of charge returns
After downloading the return label, you then have 100 days to return the set of 4 empty CO₂ cylinders free of charge. Print the return label and stick it in a clearly visible place on the return packaging. You can hand the return package in at a PostNL parcel point near you. Always ask for proof of sending and keep this in a safe place. As soon as we have received the returned set of empty cylinders and have correctly processed them, you will automatically receive an e-mail with confirmation of your return shipment.
If the used cylinders are not returned within 100 days after printing the return label, if they are not returned as a full set of four or are returned in a damaged or unusable condition, £40.00 will be charged to compensate for the costs of the lost cylinders.
Right to cancel
You have a 14-day cooling-off period from the time of receiving your order. During the cooling-off period, the customer will handle the CO₂ cylinders and the packaging with care. The customer will only open and/or unpack the box of CO₂ cylinders to the extent needed to establish the nature and the properties of the CO₂ cylinders. This means that the CO₂ cylinders may not be connected to the Quooker CUBE and the (plastic) seal may not be broken.
To exercise the right to cancel, you must send us an unambiguous declaration (for example in writing, by post or e-mail) informing us of your cancellation of the order. To do this you can use the (standard cancellation form).
If you exercise your right to cancel, Quooker refunds the purchase sum for the CO₂ cylinders within fourteen days of the returned CO₂ cylinders being received. The customer pays the costs of returning the box of CO₂ cylinders in the event of cancellation.
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