Need a quick answer to your question?
Do you have a problem with your Quooker system? We’re sorry to hear that. Not good news, but not as bad as you might think, because you can solve most problems yourself at home in just a few minutes.
Frequently asked questions
In advance of purchasing a Quooker system, what are the installation requirements?
Quooker systems can be fitted into new kitchens and also retrofitted into existing ones. To install a Quooker system, all that is required is space for the tank ….
Where can I order parts?
You can order parts directly from our service department or via our webshop. When you contact us ....
Can I install the Quooker system myself?
The Quooker system is supplied with installation materials and a clear installation guide. Follow this carefully for instructions ...
How to return empty CO₂ cylinders
The used, empty CO2 cylinders must be returned per set of 4 items. You can find your personal return label in your Webshop account under the order overview.
How to return another product
Are you not satisfied with your service item or accessory? Or have you received a wrong product? Our products can be returned easily and free of charge in 4 steps.
Can't find the answer through our self-service tool? Then get in touch. Once you've signed in to your account you can fill in our contact form, and we'll process your query as soon as possible.
I already have a My Quooker account. Have you already created an account or wish to report a malfunction or ask a technical question? Then log into your account to fill in a service contact form.
I don't have a My Quooker account. Create an account to register your Quooker products. Fill in the service contact form via your account so that the service department can deal with your query.
If you wish to contact our service department by telephone, please have the serial number of both the tank and the tap to hand. The serial number of the tank can be found on a transparent sticker just below the tank’s red cover. The serial number of the tap is on a label attached to the tap’s black LED cable.
Our Live Chat is available Monday to Friday, from 9am to 5pm and on Saturdays from 10am to 2pm.