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Quooker Swap

We’re delighted to introduce our new SWAP service, our innovative solution for replacing or servicing your Quooker tank once it's out of warranty. This sustainable, convenient option ensures you continue to enjoy high-quality standards equivalent to new products.

With our SWAP service, you will receive a refurbished tank that meets the same quality standards as a new one, accompanied by a two-year manufacturer's warranty for your peace of mind. Additionally, we facilitate the return of your old tank, making the transition as smooth and hassle-free as possible.

Why a Swap tank?

Discover the benefits of opting for a SWAP tank! Not only does it offer great value, but it's also the eco-conscious choice for replacing your system. Switching to a SWAP tank is a breeze – it's a quick 15/20-minute process without any hassle or extra plumbing work.

How do I order a Swap tank?

Great news! If your Quooker tank is out of warranty, you're eligible for our SWAP tank program. Curious to see if you qualify? Simply enter your serial number via our webshop to find out. 

Can I install a Swap tank myself?

Yes, installing a SWAP tank is easy and will take about 15/20 minutes. The SWAP tank's box includes a manual explaining how you can easily do this. As long as the boiling water from the Quooker tank can be dispensed from your tap, you are good to go. 

How do I return my old tank?

Returning the old tank couldn't be simpler – just pop it back in the SWAP tank box.  You can download the return label via the return portal, put the label on the box and return it to a DPD drop off point.

If our engineers install the SWAP tank for you, they'll handle the return process, taking the old tank off your hands hassle-free. Best of all, there are no costs involved in returning the old tank. It's all part of our commitment to making the process smooth and stress-free for you! 

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What does a Swap tank cost?

The price of your SWAP tank is determined by the type and age of the tank you return. The younger the returned tank, the lower the price of the SWAP tank as we can reuse more parts from it. Here are the prices (including VAT) for SWAP tank based on the age of the return tank:

Age of return tankPrice
PRO3 EQ/B 2 to 5 years old£250
PRO3 EQ/B more than 5 years old£300
COMBI EQ 2 to 5 years old £300
COMBI EQ more than 5 years old£350

Please note: It’s essential to return the old tank to Quooker within 30 days. SWAP tanks are supplied at a reduced price on the basis that the old tank is returned to us. If the old tank is not returned to us within 30 days, an additional invoice will be raised for the full tank price less the amount already paid for the SWAP tank. 

Get in touch

We're excited to share more details about our SWAP service with you! Simply reach out to us by filling in the service contact form or using our live chat service, and our team will be delighted to assist you. We're here to answer any questions you may have and help you with your SWAP tank journey. Looking forward to hearing from you!